How many people does it take to fax a document?

One of our employees was asked to fax 4 pieces of paper to a number. In order to fax out a document, you need to push the # 9 first then the phone number. This employee tried and tried and said the number was no good. When asked, "Did you dial 9 first?,Response, "oh, was I supposed to do that?" This employee asked 3 different people, three different times how to fax a document, same response was given. Dial 9 then the number. Needless to say, the fax never went out. What a way to start and end the day.